Shipping & Returns

Shipping Policy

At Medexell we strive for transparency and as such we make our shipping prices and delivery times as clear as we are able.


Once you place an order via the online store, most are delivered between 3-4 business days of the order being place. For orders that are placed after 2PM CST, they are not processes until the following day and will add one more business day to the delivery schedule.


Prices per order type below:


Patient Home Delivery: $6.50

Incontinence & Food: $7.50

Durable Medical Equipment: $10.59

Wheelchairs/Mattresses, and Lifts: $26.99

Please be advised that there may be instances where a bulk order is placed via the online store. If that is the case, Medexell reserves the right to collect bulk order delivery fees from such order. See below for pricing on all bulk orders:

Bulk Orders or large orders: $200 Minimum or Actual Freight

If you have any questions, do not hesitate to contact us directly at

Return Policy

We strive our best to meet your needs every time, but sometimes things aren't the right fit. Not a problem, for products that do not meet your need or don't suit your organization:

  • Returns must be done within 30 days of purchase

    • Products returned after the time window, up to one year, will potentially be assessed a 20% restocking fee.

    • Return freight charges will be deducted from the credit amount, unless goods are defective or Medexell's error.

  • Product must be in salable condition, we cannot accept them otherwise. This means:

    • No handwritten dates or names should be on any merchandise.

    • Must be in full number of units purchased.

    • No expired product (items with expiration dates must have more than 3 months dating from the time it will be returned to the DC in or Product must be in original carton for it to be salable.)

  • Not a refrigerated product

  • Due to the Nature of the products, PPE, Mattresses, Bedding are non refundable.

If you're within the 30 day window and would like to process a return, please contact to initiate your return. Please be as descriptive as possible, your feedback is extremely important to us so we can continue to improve your experience with Medexell. Our team will follow up with you and provide a Return Authorization number and how to return once it's been processed.

Most refunds are processed within 2-3 weeks after the return has been accepted